Adobe seeks solution to In Design crashing issues...
Adobe has acknowledged what InDesign users have been pointing out since mid-June--that versions CS5, CS5.5, and
CS6 will cause a system and/or application crash on the new 2012 models of Apple's MacBook Pros, MacBook Airs, and
Retina MacBook Pros, under certain circumstances, such as when the program displays a warning dialog box.
CS6 will cause a system and/or application crash on the new 2012 models of Apple's MacBook Pros, MacBook Airs, and
Retina MacBook Pros, under certain circumstances, such as when the program displays a warning dialog box.
"Adobe was recently informed that InDesign customers using the new Retina MacBook Pros are experiencing
problems," said Chris Kitchener, InDesign product manager. "As with any software compatibility issue with brand new
hardware, we are still in the process of fully understanding the problem. We are talking with Apple and working so
we can resolve the matter just as soon as we can."
problems," said Chris Kitchener, InDesign product manager. "As with any software compatibility issue with brand new
hardware, we are still in the process of fully understanding the problem. We are talking with Apple and working so
we can resolve the matter just as soon as we can."
According to Adobe support technician Scott Worthington, who has publicly been tracking the case on the Adobe forums since June 27, "At this time it
appears the update is removing an API we use to control our use of system icons. At present the solution appears to
be to rollback the update for the software to continue to function as expected. Other solutions are being explored
to see if we can find a simpler answer."
appears the update is removing an API we use to control our use of system icons. At present the solution appears to
be to rollback the update for the software to continue to function as expected. Other solutions are being explored
to see if we can find a simpler answer."
Crashes traced to new hardware and software updates
The problem appears to originate with the new Retina MacBook Pros, the new non-Retina Macbook Pros, and the new
MacBook Airs that feature the new Intel Ivy Bridge processors, and are running OS X 10.7.4.
MacBook Airs that feature the new Intel Ivy Bridge processors, and are running OS X 10.7.4.
On June 15, an Adobe InDesign forum contributor with the nickname "arminvit" reported that his copy of InDesign
CS5 crashed on his 2012 MacBook Pro when he tried to delete a page with content and when packaging files. He also
observed that another, older computer, running 10.7.3 did not crash under the same circumstances.
CS5 crashed on his 2012 MacBook Pro when he tried to delete a page with content and when packaging files. He also
observed that another, older computer, running 10.7.3 did not crash under the same circumstances.
This kicked off an avalanche of forum posts spanning nearly a month that has gained some acknowledgment from
Adobe about the problem, but no fix yet in sight
Adobe about the problem, but no fix yet in sight
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